FAQs

Where is your jewellery manufactured?

Our current manufacturers are based in Indonesia and India. Our business is operated and our products are shipped from Melbourne, Australia.

 

What materials are used to make your jewellery?
We use a range of materials including Sterling Silver to 18ct Gold Plating, Brass, Sterling Silver Plating and Japanese glass beads.
Please read the description on the individual product’s page for more information.

Does your company follow ethical and sustainable business practices?
Our jewellery is all ethically made in fair working conditions.
Our packaging is all made from compostable and/or recyclable materials, including our shipping labels. We also use thermal printers.
As a business we are continuing to research the best ways to create the most sustainable business practices possible.


Is your packaging recyclable?
Yes. All of our packaging is compostable and/or recyclable and we do ask our customers to please dispose of it responsibly.

 

Which company ships your products?
We currently use Australia Post.


How long does shipping take?
Typically, we pack your order and ship it within 1-3 business days.
The delivery of your order then depends on our shipping partner, Australia Post.
Typically, they can take 1 - 4 business days to deliver within Australia, and 6 - 27 business days to ship to New Zealand & U.S.A. 
Please bear in mind that a variety of factors can impact shipping times.

Why don’t you ship to more countries?
As we are a small business just starting out, we are only shipping to Australia and New Zealand at this time and now to our friends in U.S.A. We are currently working with international shipping companies to secure the best deals on shipping for our overseas based customers.
Please register your email address on our website so we can keep you up to date on when we will start shipping to more countries – watch this space!

 
How do I track my order?
You can check the status of your delivery on the Australia Post website using the tracking number emailed to you after purchase.




Why is the product I want sold out on your website?
All of our pieces are hand made with love and care, so once we sell out of a product it can take some time for our manufacturers to create new shipments for us. We are a small business just starting out, so please bear with us if you encounter any items being sold out as we continue to grow. We will endeavour to have everything restocked for you as soon as we can.
Please register your email address on our website so we can keep you up to date on all of our product restocks.

 

Why is your jewellery more expensive than some other websites or stores?
When selecting our manufacturers, it was very important to us to ensure a quality of life for those creating our pieces. We want to ensure all of our jewellery is made with quality materials and our workers are paid a fair wage for their beautiful work. Our prices provide an assurance that our artisans are paid fairly.


Do you have any physical stores or can I buy your products in person?
At the moment we are an online business only, but please register your email address on our website so we can keep you up to date on any potential in person opportunities to purchase our products as we grow our business.

  

Do you offer free returns on your products?
Due to the nature of our products and for hygiene reasons (e.g. earrings) we do not provide returns for change of mind, however if you receive your item and it is faulty, please send us an email at hello@twowandsboutique.com.au so we can assist you further.

 

How do I contact you?
Please send us an email at hello@twowandsboutique.com.au, or register your email address on our website to be kept up to date with all the latest news, offers and developments in our business.

 

What if there is an issue with my products when I receive them?
If you do have any issues with your jewellery when you receive it, please send us an email at hello@twowandsboutique.com.au so we can assist you.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
For more information please visit www.accc.gov.au. 




Do you collaborate or partner with other brands?
Not at this time, but if you'd be interested in working with us we would love to hear from you! Send us an email at hello@twowandsboutique.com.au